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Login Problems
MxYzPdlk
Member

Third time in a row now - three failures "we've sent a notification to your cell" - NO YOU HAVE NOT!!!  If i ever get a lockout from this or cannot pay my bill because your process does not work - well, time for a new carrier i guess.  Fix this issue.  I have been trying for nearly 15min now just to log into my account with the correct user, the correct password and i am NOT getting the 2FA text to my phone

Terrible... absolutely terrible.  Offer something we can QR code like DUO or something that is much more reliable.  Worse experience... and i'm an IT InfoSec person... DUO, Keeper, FastPass - much more reliable... zero text from you three times in a row... how am i supposed to manage my account if you cannot even let me log in

 

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Re: Login Problems
vzw_customer_support
Customer Support

Hello, MxYzPdlk. We know how important it is for our customers to have access to their accounts. Let's help you resolve this issue. We have sent you a Private Note to get started. 

*Cassie

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