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Lose your trade-in credit if pay-off phone early
taskfiorce78
Member

Why do I lose my trade-in credit as soon as pay-off the phone early? They should prorate the payoff amount or apply to new phone. I would have to complete all my monthly payment term or lose the trade-in credit if phone is paid in full early. Basically, Verizon does not care about existing customers

I'm not happy with Verizon

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Re: Lose your trade-in credit if pay-off phone early
vzw_customer_support
Customer Support

Hello! Thank you for reaching out, I understand your concern. We absolutely value you as a customer. Is there anything I can do to help?

*Carla 

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Re: Lose your trade-in credit if pay-off phone early
taskfiorce78
Member

Hi, I already stated the problem in the description. I dont want to lose my trade-in credit if I want to pay off my phone early.

for example, if I want to get iPhone 14 pro max, I can’t do it without losing my previous trade-in credit. 

thanks

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