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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Lost 55+ Loyalty Discount

Why does Verizon not allow an override on discounts that disappear?  I made a switch via Verizon chat to Do More on August 30, including a 55+ loyalty offer discount of $20.  I discovered today, Sept. 23, that I was switched to 5G Start and that Do More would be effective Oct. 23, but was offered by Verizon's chat tech to make the switch to Do More effective today.  In doing so on the same day the 55+ loyalty offer became active, my loyalty offer was cancelled out, and I wasn't made aware, and I was told later it can't be overridden.  How is this fair to a long-time (since 2007) Verizon customer?

Re: Lost 55+ Loyalty Discount
Customer Support

Hello, ksmitch2352. We are very sorry to hear about any concerns with making sure that you have any expected discount with your new plan. We certainly want to help with this in every way that we can. Please send us a private message so that we can assist further.