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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Lost my trade in credit when Verizon forced me to make a new account >_<
Slody4Futbol
Member

I've been with Verizon since 2010.  My ex gf opened our account while I was at sea and I paid the bill on it since day 1.  Fast forward to 2015, we break up, I'm the main account holder, take her off the account and I am now the only person on the account.  After a few years I got physical mail addressed to her and I had to call and have that removed as well.  

Fast forward to last month.  I'm packing for my wedding, and get a text from my ex.  She said Verizon would not let her create an account because her social was still attached to my account somehow.  Verizon calls me and says yeah apparently her social was still attached, I'm like okay let's do whatever it takes, I'm trying to pack for a wedding.  They tell me I have to just swap to a new plan, I'm like okay as long as it keeps everything the same.  They said yes, except I'll lose the rest of my trade in credit since it was applied to the old account.

TLDR, since Verizon did NOT remove her from everything 7 years ago, I lost over $300 in remaining credits because they made me transfer accounts.  Now my new bill is almost $70 higher, and I'm looking to switch companies as soon as a good promotion pops up with a competitor.

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Re: Lost my trade in credit when Verizon forced me to make a new account &gt;_&lt;
vzw_customer_support
Customer Support

Hello! We understand that you are experiencing an issue with your bill. We are here to help! Please send us a Private Message for immediate assistance. We're looking forward to working with you!

 

*Kay

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