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Lost trade in device
finfan365
Member

Has anyone ever been helped when a trade in device was received by Verizon, but never applied to the account, because it was lost?

 

The trade in dept, was investigating, trying to track down this device, but it's been two weeks, without a reply. I've tried contacting support, but informed that only the trade in dept can answer to the status.

Yet, when I try calling the trade in dept, number I go to an on hold status for a couple of hours, then simply disconnected.

If anyone has had any luck, what is the secret?

 

 

Re: Lost trade in device
wulfgar83686
Member

I have a similar problem. They said device never received but the tracking number says it was delivered. I have tried calling the number multiple times but it is never picked up. I am currently on hold in fact and it's been 53 minutes already. 

Re: Lost trade in device
finfan365
Member

I'm on hold at the moment as well. 70 minutes and counting.

 

I think whoever created the hold music was a succession fan.

 

Rest assured Verizon, I think you'll still come in second place to Facebook for no support. They don't even offer a human interaction.

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Re: Lost trade in device
vzw_customer_support
Customer Support

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth-Corey

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Re: Lost trade in device
vzw_customer_support
Customer Support

We are glad to see that you've traded in a device and we recognize your time is valuable. I share your concerns about the trade-in and I'm happy to turn this around. Do you have a Submission ID for the trade-in? -Lorenzo

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Re: Lost trade in device
finfan365
Member

Lorenzo,

 

The submission ID is  250938428074007

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Re: Lost trade in device
vzw_customer_support
Customer Support

We appreciate the helpful information, finfan365. We want to help with this trade-in. We sent you a private note so we can continue working on this together. -Gerson

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