Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Loyalty Discount?

I received a text message last night offering me a loyalty discount on my bill each month if I called an 800 number to claim it.  I would like to find out if this is a legitimate offer, and where I would find it in my account?  If it is a legitimate offer, I should be able to accept it via the website.



Re: Loyalty Discount?

You have to either call or do what I did…log into your account and do a chat. 

Re: Loyalty Discount?
Customer Support


It's always best to be cautious when it comes to a random text telling you to call or click on a link to receive something, as that is how phishing attempts work. Without knowing what exactly this text said, or what phone number it referred you to, we would have to assume that it's a phishing text. One of the best ways to confirm if Verizon Wireless sent it, and more importantly if there is a special discount for you, would be to contact Customer Service. Have you contacted us yet directly to check that out?