MIFI Device Sign in issue

[HAYDENRAY]

Can't sign in to my MIFI JetPack account page.

Sign in page requires a security question be correctly answered.

Problem is.... No security question Or Answer has ever been set up !

Note that It asks a question "Where as a child was your favorite place to visit?"

So How to edit this or change the question and answer, so we can sign into account ?

Tried to use the "chat" but when I click on it..........it just disappeared !!!

[vzw_customer_support]

HAYDENRAY, 

We are sorry you are having trouble signing in to your account. We are here to help. Depending on your browser, you should have the option to choose forgot answer. This will allow you to reset the question and password. 

Are you able to try that?

-Jenelle