Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.
Re: MMS texting
goldw130
Member

Another example with a different text app (Android messages). The one at 10:19 should have been the first text.20180906_084316.jpg

0 Likes
Re: MMS texting
vzw_customer_support
Customer Support

goldw130, thank you for providing those images. Have you noticed if this occurs more in one particular location than another?

 

0 Likes
Re: MMS texting
goldw130
Member

No. It happens at work, at home, if I'm out . . .

On Thu, Sep 6, 2018 at 2:45 PM, vzw_customer_support <

0 Likes
Re: MMS texting
vzw_customer_support
Customer Support

It’s very upsetting to get messages out of order, goldw130. It’s disturbing to hear that it’s been going on so long. We appreciate the examples you’ve shared. Let’s keep working on this. When this happens, what other things are happening on your phone? For instance, are you on a call? The internet? Playing a game? How many apps are open?

 

George_VZW


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: MMS texting
goldw130
Member

Sometimes I'm using my phone for other purposes, sometimes I'm not, it's

just sitting there

On Thu, Sep 6, 2018 at 4:21 PM, vzw_customer_support <

0 Likes
Re: MMS texting
vzw_customer_support
Customer Support

goldw130, we want to get this issue solved for you as soon as possible. Please complete a network settings reset to your device. 

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings General management > Reset.
  3. Tap Reset network settings.
  4. Tap RESET SETTINGS.
  5. If applicable, enter the PIN, password, fingerprint, or pattern then tap RESET SETTINGS again to confirm.

Please let us know if this changes the delivery consistency. 

 

0 Likes
Re: MMS texting
goldw130
Member

That doesn't work.

On Sat, Sep 8, 2018, 3:28 PM vzw_customer_support <

0 Likes
Re: MMS texting
vzw_customer_support
Customer Support

I appreciate you taking time to attempt that step. I notice the screen shots sent were indicating you were connected to WiFi. IS this primarily happening while on WiFi? Are you completely disabling the cellular data connection when on WiFi?

Yale_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: MMS texting
goldw130
Member

It's not always WIFI, I just happened to be connected to WIFI when I took

the screenshots. But as I said in my very first message, it happens whether

I'm on WIFI or data.

On Wed, Sep 12, 2018 at 10:22 AM, vzw_customer_support <

0 Likes
Re: MMS texting
goldw130
Member

Okay seriously if you guys don't do something to fix this ASAP I'm leaving

Verizon. I'm currently in a group text with nine people. My WIFI is full

strength. The messages just stopped coming through and I can't send. I

restarted my phone and switched to data. Still not working. Nobody else is

having this problem.

On Wed, Sep 12, 2018, 10:22 AM vzw_customer_support <

0 Likes