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Message+ Group Removal
racritcher
Member

I created an enhanced group in Message+ and now would like to remove it.... How?

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Correct Answers
Re: Message+ Group Removal
Elements
Sr. Member

You should be able to just delete the conversation for the group like you would any conversation: Delete Messages - Verizon Messages - Website | Verizon Wireless

View solution in original post

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Re: Message+ Group Removal
Elements
Sr. Member

You should be able to just delete the conversation for the group like you would any conversation: Delete Messages - Verizon Messages - Website | Verizon Wireless

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Re: Message+ Group Removal
racritcher
Member

I guess further information us needed!

Deleting the conversation isn't the issue! Since I created the group, the conversation is evidently deleted each time I restart the phone!

Conversations that include those people in the group Plus someone who is not in the group are not deleted when I restart the phone.

This is obviously not a critical issue... Just an annoyance!

Thanks for the reply!

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Re: Message+ Group Removal
vzw_customer_support
Customer Support

There's bound to be a way to eliminate this nuisance, racritcher. Let's take this head on for you. What's the make and model of your phone? Do you have the group saved in your device's Contacts app?

DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Message+ Group Removal
racritcher
Member

Oh Great !

Thank You!

I am currently travelling, so I apologize for my slow reply!

My phone is a Mororola Turbo (XT1254)

OS is Android 6.0.1

I assume the group is saved some place but can not locate it!

I only use the Google contacts for my contacts, but I have the following

accounts

on the phone.....VZ Cloud (never used to my knowledge), Touchdown (was used

for work

but has been disabled for over a year), WhatsApp

I created the group using the Message+ app itself...no clue where it put it,

never even figured out how to send a message to the group because I can't

find it listed!

Rick

On Tue, Aug 22, 2017 at 10:37 AM, vzw_customer_support <

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Re: Message+ Group Removal
vzw_customer_support
Customer Support

Thank you so much for that information, Racritcher. Have you tried to delete or uninstall Messages+ on your device? Make sure that the application is fully updated after doing this.

JoshuaT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Message+ Group Removal
racritcher
Member

I thought about removing and reinstalling it, but it's one of the Verizon

apps

that came on the phone and I don't know how to remove those!

I guess I'll disable it and restart the phone before re-enabling it...

I will keep you posted !

Thank You!

On Thu, Aug 24, 2017 at 4:12 AM, vzw_customer_support <

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Re: Message+ Group Removal
racritcher
Member

This issue appears to be solved!

Disabling the app, restarting the phone and then reinstalling the app seems

to have done the trick.

Thank You!

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Re: Message+ Group Removal
vzw_customer_support
Customer Support

We are glad you were able to resolve your group message issues. Let us know if you have any further questions. We are always happy to help.

JavierMD_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Message+ Group Removal
Cpresti
Member

that did not work because the  message was still in other peoples phones and  they could still rply