I switched in August and one incentive that was offered was the $200 military rebate. I have called customer service 4 times since then spending atleast 45 minutes on hold each time. I am resubmitted for this rebate for a third time. My military status has been verified and the customer service representatives cant understand why i keep getting denied. They have still not offered any resolution for the inconvenience. It should not be this difficult when you advertise these incentives!
New and irritated customer.
Private note to where exactly?
If there someone from Verizon who can contact me directly regarding this ongoing issue which began in September. As the customer i have reached out and spent over 5 hours in total over the course of several months trying to find a resolution. This matter has been a total failure on Verizon customer service.
We certainly want to help look into your rebate to ensure you get the assistance you need. Please respond to my Private Note.
Sorry to say but you are probably never going to see a resolution to this. Verizon cares NOTHING about its troops. My son is active duty military on my plan and I am a LONG time customer. He deployed several months ago and because Verizon has no affordable options for international plans, he had to use another carrier. They cancelled his line and demanded the device payment balance up front in one lump sum. I called and explained - they do not care. It's "policy". They could have easily made an exception or transferred the device payments to my line but no. TOO BAD SOLDIER pay up now. So, I help him out and pay most of it and then set up a plan to pay the rest of it IN TWO WEEKS when he gets his next paycheck. It was two hundred dollars and I asked for two weeks, not a huge deal right? Nope, they put my account in collection and charged me a late fee. Tried to straighten that out this morning. Spent almost two hours on the phone and chat supposed to get call back from a manager at 10:30 and customer support an hour later to check to make sure manager called. Would you be surprised to learn I got neither call back? I urge you to spend your hard-earned money elsewhere - this company treats military like garbage