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Misleading and false advertising just to get business
JakeAdmz2716
Member

Anyone else In here misled by Verizon agents when joining the network about what you would be able to do with your account ? We were told “oh yeah we can get you everything here you had at US Cellular “ that turned out not to be true. We never missed payments fulfilled our contract terms and conditions and switched to Verizon . Well now our company still has to use US Cellular along with Verizon so instead of paying $250-$300 a month we are now paying double $600 a month because Verizon couldn’t fulfill promises made and we are just waiting to fulfill our required terms and will be leaving to go to T-Mobile. This is the most upside down company besides AT&T we have ever dealt with .

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Re: Misleading and false advertising just to get business
Doggo
Novice

There wasn't an actual question in here as it was never specified what exactly isn't working. Both carriers allow you to make phone calls so you need to be specific.

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Re: Misleading and false advertising just to get business
JakeAdmz2716
Member

Asked if anyone else was misled by Verizon in the first part of the post , that’s the question how many other customers were misled by Verizon. They tell you switch and you get this and that then it’s totally different once you get one line transferred over is the point . It’s unprofessional to say you’re gonna get these devices or these credits and then they don’t fulfill their end of the deal is the point and question, how many others have they done this to?

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Re: Misleading and false advertising just to get business
acraftylady2
Sr. Member

What exactly were you promised that you didn't get?  If rebates for switching have to read the fine print what's involved for the deals. 

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Re: Misleading and false advertising just to get business
vzw_customer_support
Customer Support

Our goal is to ensure that you get everything that was offered when you made the switch to Verizon, JakeAdmz2716. You are a valued customer and we would love an opportunity to address your Verizon Wireless concerns. What specific promises were made to you when you switched to Verizon Wireless that were not fulfilled?

 

AntonioC_VZW

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Re: Misleading and false advertising just to get business
vzw_customer_support
Customer Support

Hello, JakeAdmz2716

We never want you to feel misled. If there is anything we can do at this point to remedy the situation, please feel free to send us a Private Note for assistance. 

CelesteR_VZW

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