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Missing Discounts from Account


I am having the same issue this person had:


I signed up for Verizon Wireless back around Black Friday 2021.  I had already signed up for Fios Gigabit so I figured might as well sign up for wireless to get the discounts.

When I signed up, there was a promotion going on that increased the normal $10/month Mobile + Home Level 3 discount up to $15/month.  In addition to that, they also offered an extra $20/month bonus discount.  

My wireless bill had both discounts on them for the first 2 months. Discounts on my account Dec-Jan 2022Discounts on my account Dec-Jan 2022

Then in the middle of January 2022, there was an issue with my Fios account not applying a discount correctly.  They told me the only was to fix it was to create a new Fios account, which I did. I did not know that when I did so, it unlinked my Fios and Wireless accounts.  That removed the increased Mobile + Home Level 3 and $20 Bonus Discounts.

When I got the new Fios account, I relinked it to my Wireless account.  I had to call Fios to have them reinstate the $15/month Mobile + Home Level 3, which they did very quickly. They saw it was a mistake and promptly corrected it.  I then called the Wireless side to have them do the same, reinstate the removed discounts.  The person I spoke to said they would submit a ticket but that it should be corrected in 1-2 billing cycles.  I haven't heard back from them since they submitted the ticket. I currently only have the regular $10/month Mobile + Home Level 3 and no bonus discount like I was told would be fixed. 

Discounts 2.jpg







It's not a lot of money but I would still like to have this issue resolved and have the discounts that I was promised back on my account.  Missing $25/month in discounts still comes out to $300/year.

Please help!

Re: Missing Discounts from Account
Customer Support

Hello, Kegster86. We certainly want to assist with this in every way that we can. Please send us a private message so that we can assist further.