QuestioningOne, we show that the My Usage tab updated in My Verizon as of 6/24/20. This would be the reason that it looks different and/or the options have changed. Does this help?
when you logged into your verizonwireless.com account you could view your usage...choose any line on your plan and see the call and text logs you could click on a number in the log and it would pop up a box to add a name for the number then the log would show the nickname you assignned the number instead on the number it changed last week and the whole usage site looks differently and you no long have to option of clicking on any of the numbers on your log and assigning them a name
I just finished a Live Chat and was told he was submitting a Ticket but he could not see that any other Tickets had been submitted about this issue. He said that if enough Tickets were submitted, they would investigate.
No this does not help. It only explains what we are telling you that it not longer works. I and many others would like to see it changed back as it is very beneficial for businesses and parents to be able to see at glance who is being called and texted during the course of the month on a real time basis.
I had done a live chat this morning and I was told that you can no longer do it on the website but you could on the My Verizon app. That isn't correct either.
In looking at old posts, it looks like this thing happened before several years ago, so maybe it will have a good chance of correcting itself. It's a very useful feature.
In addition, if you can go back and add Nicknames to past usage, it would stand to reason that you could on current usage.
Hopefully some mediator will read the posts and do something about it.
X Fingers crossed...