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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Missing rebate for BYOD promo
obitus
Member

I brought my two lines to Verizon last week. But there is a missing rebate for one line. I didn't get a rebate notification for the one line.

So I called the support center at 800-922-0204, but it forwarded to a rebate chatbot. However, the chatbot did not solve the problem. stupid AI 😞

 

How do I receive this notification? 

 

Re: Missing rebate for BYOD promo
vzw_customer_support
Customer Support

We want to ensure your rebate is submitted for your second line, obitus! We are here for support and happy to help! Have you tried entering your information online to claim your second rebate: https://www.yourdigitalrebatecenter.com/#!/

*Cheyenne

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Re: Missing rebate for BYOD promo
obitus
Member

I did not receive any promo codes (notifications) for that line. So I couldn't submit a rebate.

Re: Missing rebate for BYOD promo
vzw_customer_support
Customer Support

obitus, we appreciate you sharing this information with us, and we would like to welcome you to the Verizon family! Rest assured we will do everything we can to help you with your rebate redemption. To ensure we're on the right page, what was the make and model of the devices and the rebate value you were trying to redeem? -Kevin

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Re: Missing rebate for BYOD promo
obitus
Member

I brought my own device iPhone 13 mini

The related promotion link is https://www.verizon.com/bring-your-own-device/

My mobile plan is "Play more unlimited" So I think eligible for the $500 gift card but there was no notification ( in https://www.verizonwireless.com/myverizon) at all.

Re: Missing rebate for BYOD promo
vzw_customer_support
Customer Support

obitus, thank you for sharing this information. To make sure you receive the correct promo code, can you please provide us with the date you opened the account? -Sylvia

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Re: Missing rebate for BYOD promo
obitus
Member

I opened the account and ported in the number on 11/19 around 9~10pm PST. (11/20 0~1am EDT)

  

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Re: Missing rebate for BYOD promo
vzw_customer_support
Customer Support

Thank you for that. Here is the code: BYOD5002021. Please let us know if you need any more information. *Rebecca

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