Missing trade in credit

[Ehill2018]

We traded in our iPhone 11 Pro Max for the iPhone 13 Pro Max on December 15, 2021. We had done so when the $800 promo for trade ins was going on. Still to this day we have not received that credit still!!!!!!! We paid a down payment the day of and was told that the credit would be applied by our next billing cycle here it is almost two months later and still nothing! This is making me mad the fact Verizon is getting more of my Money and not doing a thing about this situation. We have never had a issue until now!!! 

[vzw_customer_support]

We always want you to get any promtions you qualify for. Let's see what's going on. Let's get to the bottom of this.*Melissa

[vzw_customer_support]

Please send us a Private Note for assistance.*Melissa