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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Mobile + Home Rewards Issue
Zombiewalker
Member

I have been trying to avail the Mobile + Home Rewards for being a Gigabit Fios Customer to avail $10/mo/line reward for over a month now and it is not working at all. When I try to enroll it gives me an error “Mobile + Home rewards savings may be affected after pending account changes are made”. tried so many times but to no avail. I’m paying $70/month additional and this is so frustrating. 

I have been on numerous calls and chats and even showed the Reps as well as Supervisors, including Technical Team specialists my screens but no one is able to help me out. They keep driving me in circles and not giving any answers, forget about solution. 

I switched 7 lines based on this discount and here I’m with 7 phones traded-in and 1.5 months into this never ending circle of follow ups. I even visited the Verizon Store and the guys there said we are toothless and can’t help. 

This is beyond frustrating to chase people on hour long calls and get no answers. It’s been nearly a month now since I was given a ticket number (Oct. 5) and then a week later after follow up another ticket was created and then Oct. 19 one more ticket was created and still there is no resolution. 

Somebody please help!

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Re: Mobile + Home Rewards Issue
vzw_customer_support
Customer Support

We're sorry that you have been dealing with this for the last month and a half. We know our customers expect the best in service and support and want to make sure we deliver that to you. The Mobile + Home discount is one of the best discounts we give our customers to thank them for their loyalty and it's only fair that you are able to take advantage of this discount. We will be sending you a Private Note to gather more information to best assist. ~Laura

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Re: Mobile + Home Rewards Issue
Zombiewalker
Member

Hi Laura, 

I got the private message but how do I repost to that? 

As there is no reply button. 

Please let me know. 

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Re: Mobile + Home Rewards Issue
KH-OrnEsh
Moderator
Moderator

@Zombiewalker 

Make sure you are in the message itself and not the preview.  You should be able to click on the subject line which will take you to the message itself and from there you should have a reply button. 

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Re: Mobile + Home Rewards Issue
Kieuhnguyen99
Member

I have the same issue and the reps acted as they never seen this error before. Absolutely worst customer service it’s been almost 2 months and everytime I call it takes 1+ hour and they made me going through the enrollment via tex, app, browser, reinstall the app, they said that every single time. 

Re: Mobile + Home Rewards Issue
ugling
Member

Have you got this issue solved?I have the same problem and the customer service is without doubt the worst. 

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Re: Mobile + Home Rewards Issue
Zombiewalker
Member

Absolutely nothing till date. I have been asked to wait until 11/22 for all the account changes to be fully effective, however there is no pending thing on my account. So that’s the last hope. 

I have ZERO faith in customer service. Verizon has become something else. I’m regretting switching 7 lines to these guys. I’ll port out at the first opportunity. 

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Re: Mobile + Home Rewards Issue
vzw_customer_support
Customer Support

 

We are definitely disheartened to hear you feel this way! Please Private Message us in order to proceed! *Jorge

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Re: Mobile + Home Rewards Issue
VerizonUser632

I have been having this same issue for months.  It is beyond frustrating.  I have had dozens of chats/calls with Verizon reps (both Wireless and FIOS) and I am getting nowhere.

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