I have been trying to avail the Mobile + Home Rewards for being a Gigabit Fios Customer to avail $10/mo/line reward for over a month now and it is not working at all. When I try to enroll it gives me an error “Mobile + Home rewards savings may be affected after pending account changes are made”. tried so many times but to no avail. I’m paying $70/month additional and this is so frustrating.
I have been on numerous calls and chats and even showed the Reps as well as Supervisors, including Technical Team specialists my screens but no one is able to help me out. They keep driving me in circles and not giving any answers, forget about solution.
I switched 7 lines based on this discount and here I’m with 7 phones traded-in and 1.5 months into this never ending circle of follow ups. I even visited the Verizon Store and the guys there said we are toothless and can’t help.
This is beyond frustrating to chase people on hour long calls and get no answers. It’s been nearly a month now since I was given a ticket number (Oct. 5) and then a week later after follow up another ticket was created and then Oct. 19 one more ticket was created and still there is no resolution.
Somebody please help!
We're sorry that you have been dealing with this for the last month and a half. We know our customers expect the best in service and support and want to make sure we deliver that to you. The Mobile + Home discount is one of the best discounts we give our customers to thank them for their loyalty and it's only fair that you are able to take advantage of this discount. We will be sending you a Private Note to gather more information to best assist. ~Laura
Make sure you are in the message itself and not the preview. You should be able to click on the subject line which will take you to the message itself and from there you should have a reply button.
I have the same issue and the reps acted as they never seen this error before. Absolutely worst customer service it’s been almost 2 months and everytime I call it takes 1+ hour and they made me going through the enrollment via tex, app, browser, reinstall the app, they said that every single time.
Absolutely nothing till date. I have been asked to wait until 11/22 for all the account changes to be fully effective, however there is no pending thing on my account. So that’s the last hope.
I have ZERO faith in customer service. Verizon has become something else. I’m regretting switching 7 lines to these guys. I’ll port out at the first opportunity.
I have been having this same issue for months. It is beyond frustrating. I have had dozens of chats/calls with Verizon reps (both Wireless and FIOS) and I am getting nowhere.