I signed up and enrolled in early March and got an email confirming. Fios recognized this reward on their end, but wireless did not. The first time I spoke to a wireless rep, they told me to follow up in a month so I did. The next wireless rep I spoke to said follow up in another month so I did again, but they told me I had to escalate.
I reached out to a wireless rep again and they told me that it was recognized on their end (and that I've received $20 in device rewards over the past 2 months), but that I should reach out to verizon up customer service to see it on my app since I wasn't seeing it. They also promised that my rewards were being accounted for even though I wasn't seeing it in the app.
I called Verizon Up customer service and spoke to a gentleman named Salem and he told me that he would escalate it and that it should be resolved in 1 to 2 days. By the third day I called again and they told me to wait another 3-5 days. A week later I called and they said that they are still viewing the ticket but that "it's still being worked on". I called again and they told me that "it's still being worked on". I made my first call to Verizon Up three weeks ago and no progress has been made despite an escalation and a promise this would get resolved in 1 to 2 days by Salem.
At this point, I am fed up with the amount of time I've spent trying to get something as simple as Mobile + Home rewards. It's been months of waiting and hours spent on the phone and at this point, I feel like the poor customer support is simply not worth the time, effort and energy to continue pursuing Mobile + Home rewards. I'm also very seriously reconsidering being a continued customer of verizon despite having been a customer for many many years.
If this is not resolved soon, then I will consider Mobile + Home rewards to have not been a legitimate promotion and I regret having spent so much time trusting promises made by Verizon's customer service when they were all false.
Hello, fcho218. We want to make sure you get the rewards you deserve. We are sending you a Private Note now. CourtneyM_VZW
Hi, fcho218. Let's see what we can do about your Mobile+ Rewards. What should you be receiving on your wireless account? Are you supposed to receive a discount?CourtneyM_VZW
I never received a private note.
It continues to show up as 'Pending' on my app despite being recognized by both Fios and Wireless. Wireless customer service says that I supposedly have $20 in device rewards (should be $30 by then end of this month) but I'm not seeing it on my end. Please read my initial post.
In that initial post, you mentioned a ticket. May we have that ticker number?
DavidH_VZW
David - Could you please private message me so that I can send you the ticket number in confidence? This was with Verizon Up. Thank you!
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