Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Mobile phone line inactive after changing plan and paying.
gchicks37
Member

I recently was let go from my job and had to make cuts on my spending for the month and changed my plan from $50 Unlimited to $40 5GB Data plan. I have autopay on and haven't canceled my service in ages. I did the plan change just before it was due for renewal. Auto pay took the amount needed out but my phone service hasn't turned back on and says I still need to put $40 down when I already paid $27 and some change($15 for auto-pay and loyalty discounts taken off and some extra added on for tax).

0 Likes
Re: Mobile phone line inactive after changing plan and paying.
vzw_customer_support
Customer Support

Gchicks37, we appreciate the payment that you made and the decision to stick with us during your rough times. I know the importance of having a working phone at all times and I appreciate you processing your plan change to help lower your cost. Was this for a Prepaid or Postpaid plan? I know it's been a couple of days however are you still having this issue? 

 

-TakendraW_VZW

0 Likes