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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Mobile phone line inactive after changing plan and paying.
gchicks37
Member

I recently was let go from my job and had to make cuts on my spending for the month and changed my plan from $50 Unlimited to $40 5GB Data plan. I have autopay on and haven't canceled my service in ages. I did the plan change just before it was due for renewal. Auto pay took the amount needed out but my phone service hasn't turned back on and says I still need to put $40 down when I already paid $27 and some change($15 for auto-pay and loyalty discounts taken off and some extra added on for tax).

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Re: Mobile phone line inactive after changing plan and paying.
vzw_customer_support
Customer Support

Gchicks37, we appreciate the payment that you made and the decision to stick with us during your rough times. I know the importance of having a working phone at all times and I appreciate you processing your plan change to help lower your cost. Was this for a Prepaid or Postpaid plan? I know it's been a couple of days however are you still having this issue? 

 

-TakendraW_VZW

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