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Mom passed away, I mailed the phone back, it "hasn't been received" and I'm being charged $200.
penthilisea
Member

I don't have the cash, not does my mom's estate. All she left was bills. I mailed the phone back as soon as I got the box and despite another call today, no one can say if or when the phone was received or when I will see credit; HOWEVER, they're happy to charge me the price left on the phone

😡😡😡Thanks for making this process even harder, Verizon.

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Re: Mom passed away, I mailed the phone back, it "hasn't been received" and I'm being charged $200.
vzw_customer_support
Customer Support

This. is very concerning to hear, we need to take care of this right  away. Please send us  Private Note. 

*Gen

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