My Data usage has quadrupled since Jan 1 2018???

[vzw_customer_support]

We certainly don't want to see you leave, TINK1449. I understand your concern over unexpected data usage, so I'll be happy to investigate what's happening. Please check your private messages so we can proceed.

Tracy_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JOAFLE13]

The data usage on our phones have also increased dramatically since January.  Just like all the comments above, our phone habits have not changed.  Verizon can pass the buck all they want but if they don't figure out what the problem is SOON, we will be with a different service provider.  This was a sudden change for a lot of customers so you would think that it would be in Verizon's best interest to figure out what is causing this increased usage before they have no customers left.  If it's an app, tell me which one and I'll delete it.  If you can't tell me what is using the data, and my habits haven't changed, am I really using the data?  The usage is in spikes and usually when I'm home (sleeping) within reach of my wifi.

[JEFROB85]

Same is happening to us, and 4 other families we know, suddenly over the last 3-4 months we‘re Using all our data and the unlimited plan is being pushed as the only solution.  We only listen to downloaded music or over WiFi, no streaming of movies or anything and for years the 8g plan was more than enough.  Now, suddenly, it’s not?  And we are not doing anything any different??  So I’m shopping around for new carriers, looking into Sprint and T-Mobil.  So sick of getting hit with overages every month and customer service offering no explanation other than telling us to change settings on our phones which we’ve done all along to avoid using data.

[jwmmr]

I believe its 100 percent true . Last Month reused a lot of data. My Mother Inlaw is on our plan, well she uses about .03 gig a month. She never goes online.Not even home. She is 81 years old. Well Last month we used a lot of data and hers went up too. 0.51 gigs.. I asked her and she said  NO I dont even know how to use google..lol

[vzw_customer_support]

JEFROB85, this is certainly not the experience we want for you. Staying on top of data usage is definitely key to avoiding overage. Only your device tracks what apps are using the data. To ensure we are aligned, we do have a couple questions. What is the make/model of your device? How many lines do you have on the account? Is there a specific line that has begun using more data than normal?

Jaime_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JEFROB85]

I’ve already chatted with tech support and customer service and there’s

nothing that can be done. The phone using the most data is the iPhone

8plus, which is odd because this phone is home all day every day on WiFi.

So it’s suspicious that this is the phone using the most. But like I said,

I chatted with support and no was basically told sorry, nothing much we can

do, and we’re stuck with a high bill, which is why we’re switching carriers.

On Tue, Sep 11, 2018 at 7:27 PM vzw_customer_support <

[mama23dogs]

Switching carriers is expensive.  Why aren’t you diagnosing the phone and/or changing plans?

I don’t think anyone uses Verizon “just because”.  They use Verizon because of the coverage.  Which you aren’t going to get with any other carrier. 

99% of single phone overage problems are due to a faulty phone, or settings on the phone.  No carrier controls the phone.  If it says it’s using a lot of data each bill cycle, then it IS.   Reset the data stats and watch it for a bill cycle.  Turn off apps that should not run on cellular. 

Apps like YouTube and social media will run in the background and the settings are in the app to prevent this. 

[JEFROB85]

We have gone through all of the steps you mentioned, contacting Verizon tech support, having them go through the phone in question, taking absolutely every step possible to turn off any settings that could cause this, and resetting to see what the issue is.  This particular phone is home all day, on wifi, doesn't stream outside of wifi, doesn't travel.  I understand changing can be expensive initially but we've done everything to figure out the issue.  I appreciate your feedback, but this isn't the only reason we're switching carriers, we have many reasons which I won't get into. 

[mama23dogs]

So is the phone ACTUALLY using excess data?  Yes?  Then it’s a phone problem.  Change the SIM card warranty the phone.

You can change carriers if you want.  You just need to understand it’s not under the carriers control if your phone is faulty. 

[Ann154]

JEFROB85 wrote:

We have gone through all of the steps you mentioned, contacting Verizon tech support, having them go through the phone in question, taking absolutely every step possible to turn off any settings that could cause this, and resetting to see what the issue is. This particular phone is home all day, on wifi, doesn't stream outside of wifi, doesn't travel. I understand changing can be expensive initially but we've done everything to figure out the issue. I appreciate your feedback, but this isn't the only reason we're switching carriers, we have many reasons which I won't get into.

Is the cellular data connection turned off while the phone is connected to Wi-Fi? Did you confirm the Wi-Fi Assist was turned off?