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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
My Verizon App - Not working on iPhone 11 Pro Max
voidleaf
Member

I've not been able to get the My Verizon app working on the iPhone 11 Pro Max at all. It is currently just spinning the circle and a bar at the top keeps appearing and flying up. A few times it throws an error saying "To Do" with a restart button.

I've uninstalled, reinstalled, reinstalled my phone, and nothing has worked.

My Verizon app version: 7.9.0
iOS 13.6

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Re: My Verizon App - Not working on iPhone 11 Pro Max
vzw_customer_support
Customer Support

We understand the importance of being able to use the My Verizon app on your phone voidleaf. We are happy to help. Are you experiencing the same issue both via WiFi and the cellular data network? Are you able to sign in to your My Verizon account via the web browser?

RashadM_VZW

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Re: My Verizon App - Not working on iPhone 11 Pro Max
voidleaf
Member

It's occurring on WiFi, and on cellular data on Verizon and T-Mobile, as well as when connected to a hotspot from Visible and AT&T.

I can sign in right now on the web browser, but half the time it says service is unavailable.

I can also currently sign in on an iPhone SE 2020 on the app, but that doesn't usually work.

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Re: My Verizon App - Not working on iPhone 11 Pro Max
vzw_customer_support
Customer Support

Do you experience similiar issues with other apps? Are there any issues with calling or texting? What ZIP Code are you having problems?

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