My Verizon App doesn’t launch on iPhone XR version 6.17.0

[SabbyNet]

Yes it is up to date, confirmed earlier as well.

[vzw_customer_support]

Thank you for the clarification, SabbyNet. 

It's very odd that your My Verizon app is not working on your iPhone XR. 

I happen to have the iPhone XR, and my app is working.

I understand your device was recently replaced by Apple. Are these Verizon branded iPhones or was it purchased from a third party? 

Do you know if you have the VPN (Virtual Private Network) enabled or disabled on your iPhone XR http://spr.ly/6609EFwDL;

If it is on, please turn it off and try the My Verizon app again. Let me know what happens. 

TamaraH_VZW

[SabbyNet]

I updated to latest version of the app, I am still not able to use the app, this time error is different. Instead of infinite spinning or wheel, I see the error message as soon as I launch the app “ unable to process your request at this time. Please contact customer support by dialing *611”

[bentwookie]

Did you ever get this working? I've heard about a hundred adjectives for how sad everyone is for my situation, and how proud they are to help me, but nothing remotely useful. 

[SabbyNet]

No, to date, after 10s of app updates, changing to new iPhone XR device, multiple resets. This app from VERIZON doesn’t work. It works On every iPhone version I have in home - X, 8, 6, 7 plus, 11 pro max.

only XR is the issue, I don’t think they ever tested on XR

[vzw_customer_support]

We understand how important it is to get this app to work on your device. Have you attempted to uninstall the app and install it again? BrittanyC_VZW

[SabbyNet]

Yes multiple uninstall/install; even change of device has no improvement.

[vzw_customer_support]

Thank you for clarifying. Are you having any issues with another app or service? AlbertP_VZW

[SabbyNet]

All other apps on my phone are working fine only problem is with my Verizon app

[vzw_customer_support]

Try clearing the cache and cookies, and see if that helps. Steps in link provided: https://www.verizonwireless.com/support/knowledge-base-206746/. BrittanyC_VZW