My Verizon App doesn’t launch on iPhone XR version 6.17.0

[SabbyNet]

Even when I had replaced the device it didn’t work. Per your recommendation I have tried cleaning history, cache and cookies. Still same problem.

my scenario:

phone: iPhone XR, latest iOS

e-sim : t-mobile

physical sim: Verizon

My Verizon app work on every other iPhone I have, it only XR where app doesn’t work. It works on 6, 7plus, x and 11pro max

[vzw_customer_support]

What happens when you try to access the app on the iPhone XR? For example, does it crash or give you an error message? BrittanyC_VZW

[SabbyNet]

Startup wheel keeps spinning and then it fails with the error, with message “we’er sorry. Looks like we are having trouble connecting.”

[vzw_customer_support]

Thank you so much for providing that additional information SabbyNet. We want to make sure we try everything we can for you regarding this matter. Have you been able to delete the My Verizon app and add it back to see if that resolves the issue? Are you getting these messages when connected to Wi-Fi or Cellular data as well?

CandiceH_VZW

[SabbyNet]

Install, reinstall, using Verizon data plan, using t-mobile data plan, using Wi-fi; I have tried all option, app simply doesn’t launch on iPhone XR. I have tried setting up new iPhone XR physical device without restoring from iCloud it still didn’t work. After tried for a min it error outs.

[vzw_customer_support]

Thanks for confirming, SabbyNet. We'd like to troubleshoot further. Please check your private messages for details. 

TracyB_VZW

[bentwookie]

I'd love to hear if they actually got this working for you. 

[okayjayson]

Have you got this working?? I’m in the exact same boat, at this point wondering if maybe it’s an old pref file in the backup we restored from after getting new phones? I used an iCloud backup when setting my device up.

[vzw_customer_support]

okayjayson, We definitely want your app to work flawlessly, at all times. You mentioned it was restored from a previous phone/ backup. Can you please try deleting the app, restart the phone, and download again from the App Store? Let's see if that fixes the issue you are experiencing with it. 

Please keep us posted. 

VanessaS_VZW