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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
My Verizon is temporarily unavailable
CA27
Member

I transfered my prepiad account to a new postpaid account yesterday afternoon. I can't access My Verizon through the app or online. I can't reach anyone by phone, and the chatbot just tells me that I need to add money to my old prepaid account. This is very frustrating. 

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Re: My Verizon is temporarily unavailable
vzw_customer_support
Customer Support

Hello. This is definitely not the experience we want for you. We will be sending you a Private Note shortly to help you get this resolved. *Bryan

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