My original post below was never answered. Two weeks pass by and nobody is pro-active enough to follow up on this issue. Four different employee representatives ask questions and never respond when I answer them. I am still waiting for an answer.
Voyager700, we are not aware of any troubles with our My Verizon online application. Please verify that your device has the most recent operating system updates, and that your My Verizon app is also up to date. Plesae keep us posted if this does not resolve your concerns.
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