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My phone cant receive calls but i can call others
Kawaiichancx
Member

Ive had my phone for a few months now (galaxy Ao3s) with the same sim from my old Verizon phone and the same number. My phone was working fine yesterday but today im not able to receive calls from anyone who tries to call me. It will ring 3 times then go to voicemail on my friends phones but i wont even get a notification for a missed call or that someone is even calling me.

I can make calls myself and they go through which is the weird part. I can also send and receive texts. 

I dont have anything on that should change my call settings. Do not disturb is off, same with airplane mode, it doesnt need a update either. I also reset the phone and popped the sim card out for a bit but its still not working. 

What should i do? Im honestly confused. 

 

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Re: My phone cant receive calls but i can call others
vzw_customer_support
Customer Support

Hi, Kawaiichancx. We appreciate the details you've shared and we definitely want to provide the service that you deserve. Help is here. When did this begin? Please confirm your city and state. I am confident that we will resolve your service issues. 

-Lorenzo

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Re: My phone cant receive calls but i can call others
UncleTodd1
Member

Hello. Did your issue of not receiving calls get corrected?

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Re: My phone cant receive calls but i can call others
UncleTodd1
Member

I am having the same issue

 

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Re: My phone cant receive calls but i can call others
vzw_customer_support
Customer Support

I'm sorry you're having the same issues, UncleTodd1. I'm eager to get this resolved. 

 

Do you have a Samsung phone as well? If so, please try the following steps: Open up Settings> Apps> One Talk Dialer and uninstall.

 

Please let me know if this helps. -Vanessa

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