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My recent trade-in experience has been terrible
kyoon815
Member

My recent trade-in experience has been terrible. They promised $700 promo for my trade in to get new S22 Series. After turning in my old device, they changed their word and would not honor what they said.

A horrible and greedy corporate.

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Re: Positive Trade-in Experience
vzw_customer_support
Customer Support

We always want you to get any promotion you qualify for.*Melissa

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Re: Positive Trade-in Experience
vzw_customer_support
Customer Support

We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

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Re: Positive Trade-in Experience
kyoon815
Member

I replied to PM previously but the agent would repeat the same thing and was not helpful at all

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Re: Positive Trade-in Experience
vzw_customer_support
Customer Support

I am still in Private Note, Jonathan. Please meet back in our Chat. 

*Cassie

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