Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My verizon account log in
jeffsseely
Member

One of my lines is suspended and when i try and log on to my verizon with my suspended phone number or that user id it says my account is locked but when i call the 1800 number and talk to customer service person they say we cant unlock it so you can enter your password because its not locked and i should be able to log on i would just reset my password but i dont have a phone to activate so i cant get the text message but why is my verizon doimg that???

Labels (1)
0 Likes
Re: My verizon account log in
sprmankalel
Leader

Why is it suspended?

0 Likes
Re: My verizon account log in
jeffsseely
Member

I broke my phone suspended the line till then

0 Likes
Re: My verizon account log in
vzw_customer_support
Customer Support

We want to look more into this matter and get you back on your My Verizon. Let's take a look at your account. Please meet us in a Private Message on Facebook.com/Verizon or by following and sending a DM to @VZWSupport.

-JavierMD_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: My verizon account log in
jeffsseely
Member

In trying to message you

0 Likes
Re: My verizon account log in
vzw_customer_support
Customer Support

Were you able to get assistance from us on the other platforms, let me know!

TylerK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes