MyVerizon app is frozen and won't update. How do I fix this?

[zhemgang]

the app doesn't complete the update process and cannot be used or deleted. ant advice?

[zhemgang · Accepted solution]

Fixed my own problem, Simply powered off the iPhone by pressing the sleep button until off slider came on. The restarted the phone and did the update successfully.

[scottdugdale]

Not really the solution:  After the iOS 15.3.1 update, AND a successful Verizon App update, it continues to freeze on a badly rendered. blank sign-in screen.  Powering off and re-booting does nothing, and neither does deleting / reinstalling, quitting the app and restarting, etc.  it is simply broken for me and right now, useless.  Help / chat  / customer service useless.

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

Having full access to your My Verizon online account is important, and we are here to help. When did this begin? Have you made any recent changes to your account or device? What's the Make/Model of your phone? I assure you we will do all the research necessary to get this resolved for you. 

-Evelyn