After establishing a password then forgetting the password and establishing a new password about 6 times I learned about fingerprint id. great! ... so i establish logging in with my fingerprint. next time i try logging on i'm prompted for my fudging password again and the app has forgotten my fingerprint id. so after establishing another new password because the old was forgotten along comes the prompt asking if i would like to enable fingerprint id. what an endlessly stupid **Bleep** cycle. and all this just to send these **Bleep** my **Bleep** money ... anybody else playing this game?
One of the best things I have ever done, is to write down my passwords to make sure I don't forget them. This really should not be an issue and it should not keep happening. Have you tried to uninstall the app and add it back?