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Mystery Charge
Wagh_Waldo
Member

My bill has gone up almost eleven dollars, but I can’t seem to find out why? The bill lists it as “Total Mobile Protection - ASURION Refund $10.84” on the second device on my line, but there’s no matching “add-on” listed on the device?

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Re: Mystery Charge
vzw_customer_support
Customer Support

Hello Wagh_Waldo! 

 

I can certainly understand why you would be concerned to see a change in your bill! I would be happy to provide more details. If you received a refund, this is because you no longer have the add-on feature you were originally charged for on the previous bill. It sounds like Total Mobile Protection was recently removed from your line. If it is no longer showing in your add-ons, and you have received a refund, you should not see this charge again on your next bill. Does that help clarify? 

 

http://spr.ly/6608yBVmq

 

Thanks, 

MichelleH_VZW 

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