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Mystery Disney+ Subscription...can't activate

I was looking at my account today to research a possible plan change. I noticed it showed I am subscribed to Disney+!!!!

I never asked to subscribe and I'm definitely not paying for it...nothing is on my bill. Is this supposed to be the free 1-year offer?

I cannot find ANY correct information how to access this mystery subscription. Everything seems to revove around using MyVerizon on my phone. I tried this but it rejects the password I use in the browser!!! This can't be done through the website? I keep getting sent back to the MyAccount page, just going around in circles. 



Re: Mystery Disney+ Subscription...can't activate
Customer Support

We understand your concern regarding the Disney+ Subscription and we would like to help with this particular matter. Please send us a Private Note at your earliest convenience to better assist.


Re: Mystery Disney+ Subscription...can't activate
Sr. Member

Log into the my Verizon app and check your subscriptions there.  Verizon doesn't just add this so someone would have had to sign up even if it was the free trial.