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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Navigating the Verizon Mobile device website is exasperating
showtimesound
Member

Verizon: Paying your bill online is easy

Me: looking like a dog chasing its tail

Click on their links for bill explanations and you end up back where you started with nothing getting accomplished.

I have never been able to pay my bill online, which I prefer. I can only do it on my phone through their app.

When I enter all my payment information the button to make payment stays grayed out and nothing I change will make it clickable. Verizon has no solution for this issue. I have called them several times about it.

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Re: Navigating the Verizon Mobile device website is exasperating
vzw_customer_support
Customer Support

Good morning, showtimesound! Help i s here! We would love the opportunity to help you! Can you please send us a PM? 

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