I am writing to Verizon Wireless to get contact information for the following people in your organization. I need the name and phone number of (Garnica Guadalupe) supervisor, upper management for customer service, and the President of this company.
I called Verizon customer service today, at 9:36 am, to ask a simple question. Have do Verizon handle BOGO when a device is paid off. I paid off my Galaxy Note 10 plus - $916.60 today. I spoke with David Davila and he told me that I paid off the Freephone, and it would be difficult to correct this issue. How do you pay off a Free phone? David did not say that it was not impossible to fix it. I suggested that I stop payment at my bank and pay the bank fees and once funds returned to me and then pay off the lesser value phone, which is the phone I should have paid off. David suggested that I do not take that measure considering I been a loyal customer since December 2006. David listened to my concerns and could relate to how I was feeling. He said he would speak with his supervisor, to help to resolve this matter.
David called me back at 11:13 am after his supervisor review the information and said they would give me a credit of which is the remaining credit for the free phone totaling $750.00 per the BOGO promotion. I was not completely happy but was willing to take it, and to add insult to injury he called me back add 4:57 pm today and quoted per upper management, they will not give me the credit but will give me a $100.00 toward a new phone, because of my comment I made about doing a stop payment.
Can someone please help me understand, why upper management would rather me to stop payment on a transaction to pay off a Free device, than them doing their job and resolving this matter internally.