Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Correct Answer!
Need help with trade-in submission ID and label
stkamm
Member
‎07-25-2022 08:55 AM

I need to talk with someone who can actually help, I've been dealing with this for a month.   Support so far is beyond useless.

I placed an order for two upgrades, with $800 trade in credit.  One device got canceled for unexplained reasons.    We have bill credit and a UPS label for the device we received.

We placed another order for the canceled device, supposedly with the $800 trade in credit but have not received a shipping label or bill credit. 

Verizon support continually asks me to print a new label which is the same as the one received.  Today is the deadline for shipping to receive the credit but I have no label.  I've spent three hours with support today telling me to print [this] label again and again, which I've explained has the wrong order number printed on it.   

0 Likes
Reply