I need a manager or someone with high authority to contact me.
We ported over from tmobile and then purchased 2 galaxy smartwatch4 classics from verizon when we did the port over at our local verizon store.
Everything is confirmed to be completed.
Our watches will not connect to our mobile data plans after being on the phone with tech support for hours and hours over multiple days, our phones still say tmobile when we shut down and reboot.
Our verizon network is confirmed on our phones, theservice works on our phones. My galaxy note20 5g will not allow me to change the network mode anymore.
Our phones are fully unlocked, the port was confirmed by the porting department.
I have reset my watch and scanned so many qr codes to activate the data plan over and over and over, I'm done. Each rep has me do the same thing over and over, we even factory reset my phone and turned both phones off for a while while techs did whatever, no change.
I'm done running in circles and spending all of my time that should be spent with my family trying to resolve something that should have been addressed and resolved by a higher up right away, this is unacceptable.
I have a suggestion and need someone with authority to hear it and authorize it as we need this resolved today by 3pm pst.
Ryandh7688, allow me to start by apologizing that you have had to go through all of this. We always want for you to be able to enjoy your devices and services fully. You mentioned working with our tech support team for this issue. At any point, did anyone submit a ticket to our network or IT team to have this escalated and looked at further?