Need help!

[Needhelpfromtheast]

On hold for 3 hours and no answer, I gave up! I cannot private message you here as it says I have reached maximum amount of private messages! Chat not responsive! New customer here. HELP!

[vzw_customer_support]

Needhelpfromtheast Your time is precious, and I'm sorry to hear about the hold times. We offer different ways to help our customers; for additional options, visit our "Contact Us" page https://www.verizon.com/support/1d/secure/contact-us/
We can also help you from here; please tell us more about what's going on? We are here for you. 

-Evelyn

[Needhelpfromtheast]

How can I message you privately? I do not want the information to be accessible in public?

[vzw_customer_support]

We want to ensure your personal details are secure, Needhelpfromtheast. We are sending you a Private Message now to continue.  -Danielle