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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Need to speak to manager with Verizon
Allison29
Member

How do you speak to a manager with Verizon? I’m very unhappy with them. I changed my number and asked if it would change my account the rep assured me nothing would happen on my account. It made me lose my BOGO!! I called in to have it fixed the rep said we would get it taken care of. He said he would call me back and never did! Called back and the agent just kept repeating why it happened. I told her I understood why, and wanted it fixed because I asked if anything would change. They assured me it wouldn’t. I asked to speak to manger and she said she couldt do that! I need to talk to someone to get this fixed!!!!

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Re: Need to speak to manager with Verizon
vzw_customer_support
Customer Support

Allison29 I would not be happy if I lost my discount either. You are currently in a community forum. We will send you a private message.

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Re: Need to speak to manager with Verizon
vzw_customer_support
Customer Support

We will need account verification to review the offer, and figure out what happened. We will need access, I'll send you the link. DoloresK_VZW

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