I am highly disappointed with Verizon’s online and troubleshooting services.
I recently received a replacement iPhone and needed to activate the SIM card (no big deal). I could not call Verizon at the moment since the only phone available didn’t have a SIM card so I tried to activate on My Verizon account. I was prompted to verify my identity many times, which was okay cause I was able to send the code to my email. However, when I got to the page to enter the SIM # I was instructed to verify my identity yet again, but was only provided with an option to send a text to my phone, which was currently unavailable.
After realizing I couldn’t complete the activation online, I called the Verizon troubleshoot line at 8:50 PM/ET. I got in touch with a representative in about 7 minutes and told him my issue. I provided him with my IMEI and ICCID numbers to help with the process and after placing me on hold to complete everything the call was discontinued on his end at 9:17 PM. I’m extremely frustrated because I feel the process should’ve been simple, but every option Verizon has provided was unhelpful.
We certainly want to keep the process simple and straightforward when it comes to activating a device and are here to help! Are you still attempting to get your new phone activated?