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Have a phone you love? Get up to $500 when you bring your phone.
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Never received a promised rebate

I saw an ad on the verizon website that said I could get $650 when I switch to verizon and bring my own device. I checked my device's compatibility and even went in to a verizon store and confirmed with an employee that I would be able to receive the gift card. After switching my phone to verizon through the link on the ad, I never received a receipt or notification with instructions on how to claim the rebate. Due to covid I am pretty desperate for this money to put towards my monthly bills so any help is appreciated.

Re: Never received a promised rebate
Customer Support

tfritts, I would be more than happy to help work on this with you to check on what is going on with the rebate. So we can check, please send us a Private Note. *Jose