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Never received return shipping kit

Hi, I disconnected my service and was told that Verizon would mail me a shipping kit so I could return the 5G modem. I never received this kit and multiple conversations with Customer Support have told me either Verizon doesn't send out return kits, Verizon cannot send out a kit because my account is now disconnected, or that I can pay for my own shipping back to Verizon without any address or department to send it to.

I even took my modem and hardware to the Verizon store and they did not accept it. 



Verizon is threatening to charge me $720 for not returning my hardware, but they are refusing to accept it. Should I sue Verizon in Small Claims Court for breach of contract and fraud?

Re: Never received return shipping kit
Customer Support

We are saddened to see that you disconnected your services with us. We'd like to see if we can assist you with your return. We've sent you a private message for further assistance. ~Christian