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New Bill Format Missing "Month in Advance" Dates?
sbh431
Member

In the new bill format, is there any way to see the dates that the charges are for? I need to submit my bill to work for reimbursement, but from what I can see, the new bill only seems to list the billing period, but not that the charges are for the “Month in Advance,” with the following month’s dates listed, like the previous bill format did.

Is there any way to get the bill printed in the old format? I know the party line is that the format has been changed for “clearer understanding based on years of feedback.” But it seems odd that anyone would have requested that the time period for which you’re paying for service to be removed from the bill.

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Re: New Bill Format Missing "Month in Advance" Dates?
lewisr13
Leader

It shows on page 3 of my bill.

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Re: New Bill Format Missing "Month in Advance" Dates?
sbh431
Member

Thanks! Strangely, my bill is missing those dates on page 3. But this gives me hope they've tweaked some things and it'll be included on next month's. Screen Shot 2016-12-02 at 11.34.14 AM.png

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Re: New Bill Format Missing "Month in Advance" Dates?
sbh431
Member

Just downloaded my second bill in the format. Strangely, I'm still missing dates that the monthly charges apply too. Anyone else missing these dates, too? Tried contacting Verizon directly, but didn't get very far.

Screen Shot 2016-12-06 at 3.51.26 PM.png

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Re: New Bill Format Missing "Month in Advance" Dates?
HANROD1
Member

Yes, exactly; and Verizon provides no place for comment on their new bill format, to insure that there is a record that VZ management has received those comments, EXCEPT on this site. Let us hope THAT WE ARE HEARD HERE, if nowhere else. VZ MANAGEMENT TAKE NOTE, AND PROVIDE A PLACE FOR FORMAL COMMENT. NOW:

Unlike the charges for most utility services, electric, gas, water, etc., the basic problem here is that VZs bills are, for the basic service components exclusive of any usage charges, for VZ services A MONTH IN ADVANCE. The old bills, my last old format bill, just LAST month, had, in small case letters (you always had to look for it) on Page 2, the period for my basic charge dates, which were SHOWN AS IN ADVANCE of the billing date. THE NEW BILLS MAKE THIS LOOK LIKE VZ IS BILLING FOR THE PAST CYCLE PERIOD.

This will only confuse people who are terminating VZ services, representatives for the deceased, etc. WHO WILL THINK THAT THEY OWE VZ MORE THAN THEY ACTUALLY DO, and will likely pay without question.

Communications is simply a PUBLIC UTILITY, and users should only be billed after the charges are incurred, like water and electric bills, etc. In fact, no organization should bill for charges or use not yet incurred! This info should be taken to top VZ management, and response demanded!

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Re: New Bill Format Missing "Month in Advance" Dates?
sbh431
Member

Good news. Although, it took four months, my most recent bill details the date range for the monthly (in advance) charges. Here's hoping they've fixed the problem across the board for everyone.

Screen Shot 2017-02-05 at 7.02.36 PM.png

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Re: New Bill Format Missing "Month in Advance" Dates?
ldpiefer
Member

This little stunt by Verizon seems to have returned! The billing dates were for the following billing period on all of my bills for years, but now this month's bill shows the dates of the billing period that just ended. Since we pay in advance for service, this means the bill showed the same billing dates two months in a row, and it no longer reflects the fact that I already paid for the previous billing period in advance. If I download the pdf, I do see the correct billing dates in some of the itemized charges, but the top of the bill has the dates that are already paid for and it really annoys me that Verizon's online bills show the incorrect dates. Like the OP said, this could lead someone to not realizing they should get a prorated refund, not a partial month's charge, if they leave Verizon during a billing period. Go back to billing dates that match the actual dates we're paying for Verizon!!

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