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New Customer, Billing, BOGO and Rebate issues.

Recently switched to Verizon from T-Mobile.  Bought 2 iPhone 12 Pro Maxs on a BOGO they had running before christmas. Store rep setup account with a pick up and a ship to home. Then tried canceling the shipped phone. Said it was canceled and handed me another phone in store. 4 days later received the phone in the mail. Sent the phone back to Verizon and they disqualified my BOGO credits. 

Also applied for $250 gift card rebate and was told no because i have no phone under my line. 

Bill has been messed up since the beginning. Also being told to go back and forth with chat support and back to the store. No one can seem to help. 

Is this normal for new customers to deal with? And who do I find that can help fix my Account and Bill????

Re: New Customer, Billing, BOGO and Rebate issues.
Sr. Member

Seems to be a common problem with BOGO or promotion offer and rebates as well get told basically to wait and wait and never seem to get promised offer and or you don't qualify or didn't do this in time etc seems a mess to me

Re: New Customer, Billing, BOGO and Rebate issues.
Customer Support

Vera95, w would be happy to take a look at your promo and get this sorted out! Please respond to the Private Note we are sending for assistance.



Re: New Customer, Billing, BOGO and Rebate issues.
Sr. Member

Chat support can't clean a store mess.

Typically with any promos, you don't do anything weird like cancelling/redoing orders because that's an easy way to be disqualified for promo credits. Know what phone you want and what shipping method. If an order is on backorder, let it do its thing.