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New phone for second line
DrZooo
Member

I bought a phone from loal vz store in SEPT 2019 AND paid in full at the time

I  noticed a few weeks ago that I  am being charged about 5$ a month for the phone on my billl

although I paid for it  in full when I  bought it

the shop guy said it was no charge as they would be not letting  me use tht phone I  had after Jan 2 2020

so I thought Iwould get it earlier as it was no charge.

Now I am late on my bill but do not want to pay  it as they are overcharging me

I chatted with a vz person  for almost 2 hours a week ago or so, and was told my bill for the phone was paid off and  would see that on my bill.

I trioed to talk longer but the guy just disappeared

I waited for almost an hour asking himif he was still there but no answer

very rude

Veriz0n please take off my bill the "agreement" that I pay a monthly payment for a phone THAT I ALREADY PAID FOR!

 

 

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Re: New phone for second line
vzw_customer_support
Customer Support

 We are sending you a Private Note to continue. CourtneyM_VZW

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Re: New phone for second line
Tigerstep
Sr. Member

If you have a payment, it wasn't paid off in full. Typically all you pay up front are taxes. 

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Re: New phone for second line
DrZooo
Member

Does Verizon see this?

 

I can't pay my  bill until they make an adjustment and to them I am "late"

but I can't pay a bill that has charges that are bogus.

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Re: New phone for second line
vzw_customer_support
Customer Support

Hello, we are sorry to read you had a terrible experience with our Chat Team, the last thing we want is for you to have a negative impression of us. We value your time and want to help you effectively with your phone and billing concern. We sent you a Private Note to further assist you.

 

GilbertoL_VZW

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