Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Correct Answer!
New plan - new issues
Chris_mco
Member
‎01-17-2022 08:50 PM

49295DB0-E657-40BF-B13A-89927A6E03FA.png

 

16CCDFCC-7CC3-4A21-A83D-BDE1E5C3EF0D.jpeg

 

B542B276-7124-448F-824D-5F7135615CA8.png

 

Switched to the 5G get more - excited about included features - bummer, can’t use any of them! So frustrating to pay a premium price but don’t get premium service. What’s happening here Verizon? #5ggetless? Chat can’t help, hotline don’t know what to do - anyone any idea why I can’t activate Apple Music included? Any one an idea why I can’t turn maximum video streaming quality on?

0 Likes
Reply
1 Reply
Correct Answer!
Re: New plan - new issues
vzw_customer_support
Customer Support
‎01-17-2022 08:55 PM

We know it's important for your features to work, Chris_mco. We are here to help. Please send us a Private Note. *Rebecca

0 Likes
Reply