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New surcharge "Telco Recovery Fee
Rommy1st
Member

There is now a new surcharge (surcharges are discretionary by Verizon's definition) and it is a Telco Recovery Fee.  I believe we as customers deserve a proper explanation of any new fees we will be charged and why.  The constant way the charges change every month is getting very monotonous and seems to be a way to nickel and dime customers.  A little here a little there and of course no one is worse for the wear yet it is not coming out of your pockets.  Yes!  I am a tad tired of the nickel and diming!  

Re: New surcharge "Telco Recovery Fee
acraftylady2
Sr. Member
Re: New surcharge "Telco Recovery Fee
vzw_customer_support
Customer Support

Hello Rommy. We want to thank you for taking the time to write about your concern. We will be sending you a private message to further assist you. Verizon is always here to help. >Soni

Re: New surcharge "Telco Recovery Fee
magrob
Member

Hi, just wanted to see if you received an explanation. There should be a link next to that "telco recovery" charge to help explain to me and to all. Thanks,

Re: New surcharge "Telco Recovery Fee
Hannaha
Member

Why dont you send us all a private message!

Re: New surcharge "Telco Recovery Fee
dhermes3
Member

Now this bill has another new charge of $12.00 when does it stop.

 

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Re: New surcharge "Telco Recovery Fee
wsrouji15
Member

My bill went up $14 in the last 3 months due to additional surcharges.  Texas Universal Service went from $0.12 to $1.05, This Telco mystery fee has added another $2 or so.  All surcharges have gone up in double- or triple-digit percentages, times 5 lines that I have that adds up quickly.  No justification what-so-ever!

Please don't blame the war on Ukraine for this also!

 

Re: New surcharge "Telco Recovery Fee
vzw_customer_support
Customer Support

We want all your questions answered regarding this.  Here is more information regarding this charge:

 

https://www.verizon.com/support/surcharges/

 

https://www.puc.texas.gov/industry/communications/reports/tusf/default.aspx#:~:text=The%20Texas%20Un....

 

Are there other questions/issues regarding this or anything else that we can assist you with?  It's our priority to do everything we can to help.

-Sean

Re: New surcharge "Telco Recovery Fee
20YEARCUSTOMER

I have the same questions as Rommy.

I read this article and then looked over my Verizon phone bill. 

I would like all of these extra charges removed from my phone bill, and would like to be given a credit.

Fed Universal Service Charge $0.66
Regulatory Charge $0.09Admin & Telco Recovery Charge $3.30
NV Commerce Tax Surcharge $0.01
NV Universal Service Fund $0.01
City BUS Lic Surchg $0.36

Who do I talk to?

Verizon has “improperly collected billions of dollars” in additional charges from customers through what the complaint describes as an unlawful bait-and-switch scheme.

A proposed class action alleges Verizon charges higher monthly rates for wireless services than advertised by adding a hidden “administrative charge” to customers’ monthly bills.

 

@Rommy1st @vzw_customer_support 

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Re: New surcharge "Telco Recovery Fee and other fees
20YEARCUSTOMER

I purchased a new phone and paid for it in full.

I am not sure why this is showing up on my bill.

You charge me $12.50, then credit me $12.50, then I am being taxed.

I want the taxes to be refunded.

 

Device payment 17 of 24 ($300.00/24mo)
$87.50 remaining after this month 
$12.50
Device Promotional Credit 17 of 24 -$12.50

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