Wow, I tried calling in to follow up on an unresolved issue and their new "swipe on your phone to be connected to a texting support robot" and had to wait forever for the reminder
That has to be the worst feature ever. And yes, going on over 2 weeks now with unresolved issues and I am so tired of going over my issue over and over with every new person!
I am a consumer too and I sincerely understand your discontent with an issue that has gone unresolved for a couple of weeks, jillverizon. We (our Social Media team) are happy to review your concerns and help you with a resolution if you share specifics of the issue via this platform. How does this sound?