This is at the top of every page on verizonwireless com under the "CONTACT US" link.
or dial *611 from your mobile phone
View the *611 On-Screen App for Android Video
Mon - Fri, 7 AM - 11 PM Local Time
Sat - Sun, 8 AM - 9 PM Local Time
You kind of have to click on HOW you want to contact Verizon to choose the method by which you contact them: Chat, Postal Mail, Community, Social media..........Phone.