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No Service - Pasadena, CA

I am having problems with accessing online, loading apps even checking stuff from the general settings due to data issues. I called this morning and wasted 1hr of my lunch troubleshooting with a live agent, NO HELP. Spoke with 3 other colleagues had the same issue. However, when asked the agent, they have no clue or reported issues around my area, which I believe is totally false. 

Re: No Service - Pasadena, CA
Customer Support

We know how important it is to always have service, syamrazian, and want to get down to the bottom of what is going on. Upon review, there are not any open network alerts in your area at the current time. How long have you been having these issues? Does this happen everywhere you go, or just at one location? What troubleshooting have you completed already?